1. What is Lavafury?

Lavafury is your ultimate Anime destination, offering a diverse collection of Anime-inspired products such as t-shirts, hoodies, mugs, and more. We cater to Anime enthusiasts worldwide, providing a seamless shopping experience with a focus on customer satisfaction.

2. What should I do if I’m not happy with my purchase?

If you’re not satisfied with your new purchase, please contact our customer support team. We are dedicated to finding the best solution and assisting you with any issues you may have.

3. What should I do if I receive an incorrect or faulty item?

We apologize for any inconvenience caused. To rectify this, please reach out to us at contect.lavafury@gmail.com with your name, order number, and a picture of the fault or incorrect item. We will promptly investigate and offer a suitable solution.

4. Do you offer exchanges or returns for size-related issues?

We do not offer exchanges or returns for size-related issues, unless it is our mistake in sending the wrong-size or faulty items. However, we are more than happy to assist you with any sewing or printing problems. Just contact us, and we’ll guide you through the necessary steps.

5. What problems qualify for a replacement at no extra cost?

We will process a replacement without any additional fee if you encounter the following problems:

  • Non-receipt of the
  • Receipt of
  • Receipt of a damaged product (broken).

6. Can I request a refund instead of a replacement?

Yes, you can request a refund if

7. What is the refund policy timeframe? Our

8. In which cases do you not process a refund?

  • Non-delivery due
  • Non-del
  • Products that have been washed, worn, or used.

9. How do I request a refund?

If you need to request a refund, please do so within 30 days after the guaranteed delivery period (30 days) has expired. You can initiate the refund process by sending an email to contect.lavafury@gmail.com.

10. How long does it take to process a refund?

Once your refund request is approved, we will credit the refund amount to your account or the original method of payment within 7 business days.

We hope this FAQ section answers any questions you may have. If you need further assistance, feel free to reach out to us at contect.lavafury@gmail.com. Thank you for choosing Lavafury as your go-to Anime destination!